Effective Date: March 1, 2026
Inneru Health and Wellness is committed to providing high-quality care and services. Please review our refund and cancellation policies carefully.
1. Clinical Consultations & Services
Completed Services:
All fees for consultations, intake reviews, and medical evaluations are non-refundable once the service has been rendered.
Cancellations & No-Shows:
We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice, or missed appointments (“no-shows”), will incur a $50 non-refundable fee.
Medical Ineligibility:
If our providers determine during your consultation that you are not a candidate for a specific treatment program, you will receive a full refund for any pre-paid medication costs associated with that program.
2. Compounded Medications & Peptides
Due to federal and state regulations, compounded medications and peptides are custom-prepared for each individual patient.
Final Sale:
Once a prescription has been submitted to the compounding pharmacy and processing has begun, the order is final and non-refundable.
No Returns:
We do not accept returns of prescription medications or peptides under any circumstances, including unopened packages.
Damaged or Incorrect Orders:
If you receive an incorrect or damaged order, you must notify us within 72 hours of delivery. We will coordinate with the pharmacy to arrange a replacement at no additional cost.
3. Lab Testing & Diagnostics
Unused Kits:
Refunds for lab kits will only be issued if the kit has not been used or sent to the lab. A $50 processing and restocking fee will be deducted.
Processed Labs:
Once a sample has been collected and received by the laboratory for analysis, no refunds will be issued.
4. Membership & Subscriptions
Billing Cycles:
Membership fees provide ongoing access to our clinical team and care coordination services. Fees are non-refundable once a billing cycle has been processed.
Cancellation:
You may cancel your membership at any time. To avoid charges for the next billing cycle, cancellation requests must be submitted at least 5 business days prior to your next scheduled payment.
5. Supplement Sales
Unopened Products:
Non-prescription supplements may be returned within 14 days of purchase if the safety seal remains intact. A 15% restocking fee will apply.
Opened Products:
For safety and hygiene reasons, opened supplements are not eligible for return or refund.
6. Contact Information
If you have any questions regarding this policy, please contact:
Inneru Health and Wellness
Phone: 914-303-8362
Address: 135 Marbledale Road
Tuckahoe, NY 10707